Spring Hotel Vulcano

Le personnel est accueillant et de bon conseil. La taille des chambres est parfaite et la vue mer sur deux côtés est incroyable.

I’ve stayed in this hotel many times. Great location great hotel and definitely great staff. The up facility is amazing and gives you excellent views. Rooms are clean and tidy with good space. Would highly recommend this hotel if you want a great stay in Tenerife.

We have stayed at the Vulcano on previous occasions and was our favourite hotel to stay in Playa de las Americas , On this visit in March 2025 it all changed as soon as we checked in... On entering the hotel we we were directed to an automated checking in facility at the front of the manned reception desks, what has happened to this supposedly 4 star establishment making guests check themselves in like a Travelodge ?? A member of staff had to hover over us to complete the process so why not just go back to the usual system where he just checked you in normally?? Madness . The next problem was when we asked for the safe actuator magnet that kettle you operate the room safe , there was none available!! What the hell is the point of having across safe if it wont work ?? The guy on the desk told us to ask the following day if there were any available.. this really isn't acceptable as the resort is well known for pickpockets and the choice of leaving passports, money credit cards ,phones and tablets unguarded in your room or taking them out with you is not a good choice either way.. ( we did kick up a fuss about this, but there is nothing they could do my wife had to hang around the reception next day waiting for somebody to return a magnet) the galling thing is they charge you for use of the safe, I have travelled all over Spain and even in cheap hostal and hotels there is never a charge for a safe ! So to the room, a standard room , street view which we font mind , but right underneath our window is a homeless guy living in a bush, if I wanted views like this I would have booked a holiday in India! On inspecting the balcony and finding the great view of the homelss guy underneath our window we were more than disappointed to find a half eaten pizza in a box on the balcony ledge ( great housekeeping) , on contacting reception to complain and asked for a room swop we were told that wouldn't be possible for a few days ( which I doubted as they were no where near at capacity ) they did send a maid up to clean up the left over pizza though. The hotel offered us a room swop in few daysctime which we devlinedvin what so much troublecto pack up and move , we got the safe key after a lot of asking , the room itself was careworn, the flooring was lifting the furniture was battered and veneer peeling , black marks on the bathroom celing, also whilst there was a kettle and few packets of coffee in the room there were no mugs to actually make coffee Marvellous had to ask for those as well..these may seem trivial points but they all add up ..around then pool people had ," reserved " their sunbeds early something I thought was done anymore , but on first glance there seemed plenty of spare beds, until we got a closer look and found the ones that hadn't got a towel on were actually broken and unusable the same as the umbrellas most were broke.... The only positive thing I can say about the hotel is the position is great the breakfast was unb

This was our second visit to the hotel and overall we enjoyed our holiday. The positives - a great location and the the hotel has a great choice of breakfast, and extending it to 12 noon is a great idea and made the restaurant less crowded. Food was well cooked and varied. The hotel was clean, and the pool area is very pretty and receives daily attention by the gardener, maintenance etc to keep it looking lovely. Staff were very attentive and friendly, and despite the bar prices being a little pricey we did do a couple of the hotels shows - ABBA tribute, and Elvis tribute which were good!! The hotel is great for disabled and limited mobility guests, with adapted rooms, hoists for the swimming pool, and a dedicated mobility scooter area for charging. The negatives - the hotel rooms are in need of some TLC as other guests have said - cracked tiles, peeling paint, scratches and marks on walls and furniture.. Check in was very lengthy, only one person on Reception and it took approximately 30 minutes to get checked in. We had upgraded to a pool view and had access to the Balance Terrace which we found had no atmosphere whatsoever !! The drinks on the terrace - beer and juice were on tap (on our first visit they were individual chilled bottles) and the juice was weak and undeniable, and the beer was not good :( A lot of guests (including ourselves) who had access to the Terrace actually stayed by the main pool, even though it also lacked atmosphere. We enjoyed our hotel, but the price we paid I am sure we could have got better value. We will probably try a different hotel next time.

Stunning Yet Again, amazing hotel, the pool staff are the best, the girl and guy who do bingo are so friendly and lovely ! The breakfast offering is amazing, cleaning team for rooms are fab , hotel is spotless and the grounds are lovely! Staff are so attentive. We have visited twice in the last 1 year and have only gotten home and booked for another 2 weeks for my partners 30th and arrive back on 16th May! We were in room 115 this time , was great, ground floor with terrace , chairs and 2 loungers

Lovely hotel in great location. Great staff and exceptionally clean in rooms and common areas. Restaurant staff very friendly and efficient. Overall wasn’t keen on the ‘a la carte’ experience prefer a buffet with a variety of choices. Food was sometimes lukewarm. UP terrace was fantastic, great ambience good food and drink available all day.